Footwear etc.

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Customer Support & FAQs | Footwear etc. Help Center

How do I track my order?

Can I pick up in-store?

What payment methods do you accept?

How do I apply promo/discount codes?

Do you have a low price guarantee?

Orders

When will my order ship?

Where will my order ship from?

How will my order be shipped?

What will shipping cost?

Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?

Will you ship to an address outside the United States?

Is a signature required for delivery?

Shipping

What’s your return policy?

Do you offer exchanges?

Are there any items that I can't return?

How long will it take for my refund to be processed?

Returns & Exchanges

What is Footwear etc. Rewards?

Rewards Program

How do I purchase a gift card?

Gift Cards

About Us

Contact Us

Thank you for your interest in Footwear etc. Based in California, we have been providing 5 star customer service since 1986. We're a family run business, which started as one store, but has grown to 10 locations along with our online store. Simply st

<img src="https://attachments.gorgias.help/mJQz875bkDoxadpn/hc/P4k1n6jy4vxreOX9/2025072121-cffe2624-58ea-44c5-9723-8dbf71cc0f16-pages_about_us_1400x600_54d96964-a936-4bbc-9dba-c5768c4bc08b.webp" style="width: 1400px;" class="fr-fic fr-dib">Thank you for your interest in Footwear etc. Based in California, we have been providing 5 star customer service since 1986. We&apos;re a family run business, which started as one store, but has grown to 10 locations along with our online store. Simply stated, we&apos;re old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it&apos;s uncomfortable, we simply don&apos;t sell it. You&apos;ll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)Additionally, we&#xA0;never stop searching for the most comfortable and fashionable footwear from around the world -- so you don&apos;t have to! For example, we have the largest selection of&#xA0;<a href="https://footwearetc.com/collections/hoka-one-one-shoes" style=" text-decoration: none;">Hoka shoes</a> and&#xA0;<a href="https://footwearetc.com/collections/birkenstock" style=" text-decoration: none;">Birkenstock</a>... and get new shipments in every week from&#xA0;<a href="https://footwearetc.com/collections/Cadence-insoles" style=" text-decoration: none;">Cadence Insoles</a> and&#xA0;<a href="https://footwearetc.com/collections/taos" style=" text-decoration: none;">Taos</a>... and we explore the latest, greatest styles from brands such as&#xA0;<a href="https://footwearetc.com/collections/brooks" style=" text-decoration: none;">Brooks</a> and&#xA0;<a href="https://footwearetc.com/collections/New-balance-shoes" style=" text-decoration: none;">New Balance</a>. Plus, our wide assortments of styles from brands like&#xA0;<a href="https://footwearetc.com/collections/dansko" style=" text-decoration: none;">Dansko</a>,&#xA0;<a href="https://footwearetc.com/collections/naot-shoes" style=" text-decoration: none;">Naot</a>,&#xA0;<a href="https://footwearetc.com/collections/clarks" style=" text-decoration: none;">Clarks</a>,&#xA0;<a href="https://footwearetc.com/collections/aetrex" style=" text-decoration: none;">Aetrex</a>,&#xA0;<a href="https://footwearetc.com/collections/mephisto" style=" text-decoration: none;">Mephisto</a>, and&#xA0;<a href="https://footwearetc.com/collections/merrell-shoes" style=" text-decoration: none;">Merrell</a> are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we&apos;ve managed to make hundreds of thousands of feet...&#xA0;happy feet!So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!<img src="https://attachments.gorgias.help/mJQz875bkDoxadpn/hc/P4k1n6jy4vxreOX9/2025072121-b6d61c83-37b1-495a-b4dd-4cf832b1c7c7-about-us-metroactive-1-8-14.gif" style="width: 1000px;" class="fr-fic fr-dib">

1-800-720-0572 (Toll-Free within the US and Canada). 1-408-744-9992 ext. 1 (From anywhere in the world). cs@footwearetc.com. Footwear etc. 1435 Koll Circle, Suite 111. San Jose, CA 95112. CLICK HERE TO START YOUR RETURN PROCESS

<div style="background-color: #fff;" id="isPasted">1-800-720-0572 (Toll-Free within the US and Canada)1-408-744-9992 ext. 1 (From anywhere in the world)<h2 style="text-align: left; line-height: 1;" id="best-time-to-callmonday---friday-830am---500pm-pacific">Best time to call:&#xA0;Monday - Friday: 8:30am - 5:00pm Pacific</h2></div><div style="background-color: #fff;"><a href="mailto:cs@footwearetc.com">cs@footwearetc.com</a></div><div style="background-color: #fff;"><h2 style="text-align: left; line-height: 1;" id="returns--exchanges">Returns &amp; Exchanges:</h2><address>Footwear etc.1435 Koll Circle, Suite 111San Jose, CA 95112<a href="https://footwearetc.com/pages/returns" target="_blank">CLICK HERE TO START YOUR RETURN PROCESS </a></address></div>

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